Lamp & Genie — Terms & Conditions
Welcome to Lamp & Genie
By accessing our website or placing an order, you agree to the Terms and Conditions outlined below. These terms ensure a fair, transparent, and safe shopping experience for all customers.
1. General Information
All purchases made through our website are governed by these Terms and Conditions.
Lamp & Genie operates an eco‑conscious fulfilment model, partnering with suppliers who prioritise reduced packaging waste and lower carbon emissions.
Our mission is to deliver quality products while minimising environmental impact.
2. Orders & Payment
Orders are completed through our secure online checkout. We process payments through Stripe and PayPal, offering support for major debit and credit cards. All transactions are encrypted and handled by our certified payment partners; Lamp & Genie does not store or access your full card details at any time. Payment is taken at checkout to reserve and confirm your order. By placing an order, you confirm that the payment method used is yours and that the information provided is accurate. Once authorised, you will receive an instant confirmation email.
3. Shipping & Delivery
Delivery timeframes vary by region and by product. Each item displays its accurate delivery estimate directly on the product page, based on the destination and fulfilment partner. These delivery estimates are updated regularly to reflect current logistics and availability.
All orders are shipped directly from our fulfilment partners to reduce handling, packaging waste, and emissions, helping us deliver your items more efficiently and responsibly. Actual delivery times may be influenced by customs processing, local postal services, or circumstances outside our control. Customers should refer to the delivery information shown on the product page at the time of purchase, as this represents the most accurate and up‑to‑date guidance.
4. Returns & Refunds
We accept returns only for items that arrive damaged, defective, incorrect, or are lost in transit. We do not offer returns or refunds for change of mind, preference, or other subjective reasons. Any issues must be reported within 7 days of delivery, along with clear photo or video evidence so we can assess the problem.
If a return is required, the customer is responsible for the return shipping costs. Items returned to the supplier’s warehouse may incur a handling or restocking fee of up to 10%. To minimise waste, we may offer a refund or replacement without requiring a physical return, depending on the item and the nature of the issue.
Refunds or replacements are issued promptly once the issue has been verified.
5. Lost or Undelivered Packages
If your order has not arrived within the expected timeframe, please notify us within 30 days so we can investigate and arrange a replacement or refund where appropriate. We will review the tracking information and liaise with our fulfilment partners to determine the status of your parcel. Please allow reasonable time for investigation, as delays may be caused by customs processing, local postal services, or other factors outside our control. We will keep you updated throughout the process and ensure a fair resolution.
6. Customer Responsibilities
Customers are responsible for providing accurate and complete shipping information at checkout. Any delays or delivery issues arising from incorrect details cannot be attributed to Lamp & Genie. Return shipping costs are the customer’s responsibility unless the issue is the result of our error. We recommend retaining your order confirmation and tracking information for reference throughout the delivery process.
7. Limitation of Liability
Lamp & Genie is not responsible for any indirect, incidental, or consequential losses arising from product use, delivery delays, or issues outside our control. Our total liability is strictly limited to the purchase price of the item(s) you ordered. This limitation applies to the fullest extent permitted by law and ensures a fair and balanced relationship between us and our customers.
8. Product Information & Safety
Lighting Voltage & Safety
Some lighting products sold by Lamp & Genie operate on different regional voltage standards. It is the customer’s responsibility to ensure that any lighting product purchased is suitable for use in their country. You can find full guidance in our Lighting Voltage Guide located in the website footer, while each product page includes its own voltage and compatibility information.
Customer Responsibility for Voltage Compatibility
Lamp & Genie does not verify the electrical standards or voltage requirements of the destination country for any order. Customers are responsible for ensuring that any lighting product purchased is compatible with the voltage, plug type, and electrical regulations of their region. Using a product with an incompatible voltage supply may result in malfunction or damage. Lamp & Genie is not liable for issues arising from incorrect voltage use or improper installation.
9. Intellectual Property
All content on this website — including text, images, product descriptions, branding, and logos — is the intellectual property of Lamp & Genie or our authorised fulfilment partners. This material is protected by copyright and may not be copied, reproduced, distributed, or used for commercial purposes without prior written permission. Unauthorised use of our content is strictly prohibited.
10. Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy. Any data you provide during checkout is used solely to process your order, provide updates, and deliver customer support. Payment information is processed securely by Stripe and PayPal and is never stored on our servers. For full details on how we collect, use, and protect your data, please refer to our Privacy Policy
11. Changes to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, policies, or legal requirements. Any updates will be published on this page and will take effect immediately upon posting. We encourage customers to review this page periodically to stay informed of any changes.
12. Contact Us
If you have any questions about these Terms and Conditions or need support with an order, please contact us at help@lampandgenie.com. Our team is here to assist and will respond as promptly as possible.
13. Agreement
By placing an order with Lamp & Genie, you confirm that you have read, understood, and agreed to these Terms and Conditions. Your continued use of our website also signifies acceptance of any updates or amendments published on this page.
14. Company Information
Lamp & Genie is a trading name of Lotus Springs Ltd, registered in England and Wales under company number 05752945. Registered office: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE Contact email: help@lampandgenie.com