FAQ
Dispatch & Delivery
When will my order be dispatched? Orders are usually dispatched within 1–2 working days. You will receive a confirmation email once your order has been shipped.
How long does delivery take? Delivery times vary depending on your location. This will be shown specifically on the product page.
Do you offer tracking? Yes. Once your order is shipped, you will receive a tracking link by email.
Orders & Payments
I didn’t receive my order confirmation. What should I do? Please check your spam or promotions folder. If you still can’t find it, contact us at help@lampandgenie.com and we’ll resend it.
Can I change or cancel my order? Once an order is placed, it immediately enters our processing queue. For this reason, cancellations are not guaranteed.
What payment methods do you accept? We accept major debit and credit cards, along with other secure payment methods shown at checkout.
Returns & Refunds
What is your returns policy? You may return eligible items within 30 days of delivery. Items must be unused and in their original condition. Please see our full Refund, Resend & Returns Policy for complete details.
What if my item arrives damaged or faulty? Please report any damaged, faulty, or incorrect items within 7 days of delivery. This allows us to process a replacement or refund promptly.
How do I start a return? Contact us at help@lampandgenie.com with your order number and the reason for your return. We will guide you through the process.
When will I receive my refund? Refunds are processed once we receive and inspect your returned item. Processing typically takes 3–7 working days.
Products & Warranty
What if my item arrives damaged or faulty? Contact us immediately with photos of the issue. We will arrange a replacement or refund according to our policy.
Do your products come with a warranty? Yes. Most items include a standard warranty against manufacturing defects. Warranty details vary by product.
Account & Support
Do I need an account to place an order? No. You can check out as a guest. Creating an account simply allows you to view your order history and manage your details more easily.
How do I contact customer support? You can reach us at help@lampandgenie.com. We aim to respond within 24–48 hours, Monday to Friday.