Shipping, Refund, Resend & Returns Policy (Costume Gowns & Accessories)
Shipping Policy
Costume Gowns & Accessories
Our Fancy Dress collection features a variety of costume gowns and coordinating accessories. Each item follows the Shipping, Refunds & Returns Policy outlined below.
Hygiene & Category Restrictions
Because costume gowns and accessories must meet strict hygiene standards, this category follows additional rules that differ from our standard product policies.
Processing & Dispatch Times
Dispatch times may vary depending on the product type and fulfilment centre. Some items may ship from our international warehouse, which allows us to offer Shipping Included on all orders.
Delivery Timeframes
The delivery timeframes listed below apply to global shipping only. Region‑specific delivery estimates shown on individual product pages take priority.
Most orders arrive within the following timeframes, unless specified on the product page:
- UK: 7–15 days
- EU: 7–20 days
- USA: 7–15 days
- UAE & Saudi Arabia: 7–12 days
Delivery times may vary depending on international fulfilment, customs processing, and courier schedules. In rare cases, delivery may take up to 25 days depending on customs and regional postal delays.
Tracking
All orders include tracking where available. Please note that tracking updates may take 48–72 hours to appear after dispatch, which is normal for international shipments.
Incorrect Address or Failed Delivery
We are unable to refund or resend orders in the following situations:
- The address provided at checkout was incorrect
- The parcel was unclaimed or rejected upon delivery
- Customs clearance was not completed due to customer inaction
If a parcel is returned to us, re‑delivery fees may apply.
RETURNS & REFUNDS POLICY
Non‑Returnable Items
For hygiene and partner fulfilment reasons, the following items cannot be returned once opened or tried on:
- Boys’ outfits
- Girls’ outfits
- Wigs
- Masks
- Bodysuits
- Inflatable costumes
- Face accessories
- Undergarments
Any clothing item that has been tried on, if the packaging seal is broken, the item becomes non‑returnable.
Returns Accepted Only If Unopened
A return may be accepted only if all of the following conditions are met:
- Item is unopened
- Packaging is sealed and intact
- Tags are attached
- No signs of handling
- All accessories included
If any condition is not met, the return will be refused.
Wrong, Missing, or Defective Items
We will accept a claim if:
- The wrong item or size was delivered
- Accessories are missing
- The item is damaged or defective
Clear photo or video evidence is required.
If the item is still usable but missing a minor accessory, we may offer a partial refund instead of a full replacement.
Sizing & Fitting Guidance
Due to partner fulfilment restrictions, we cannot accept sizing‑related returns. Please check the size chart carefully before placing your order.
If you are unsure between two sizes, we recommend choosing the larger size for a more comfortable fit.
Packaging Damage
Minor packaging damage (such as creases or dents) does not qualify for a refund unless the product itself is affected.
Return‑Less Refunds
In certain cases, we may offer a refund or replacement without requiring a return, such as:
- Low‑cost items
- Lightly damaged items
- Items where return shipping is impractical
These decisions are made on a case‑by‑case basis.
Return Shipping Responsibility
If a return is approved:
Customers are responsible for return shipping costs. Returns must be sent to the partner fulfilment designated shipping region (often overseas). Refunds are issued only after the item is received and verified. We are not responsible for items lost or damaged during return shipping,
Re‑delivery Fees & Restocking
If a parcel is returned due to an incorrect address or unclaimed delivery, re‑delivery fees apply.
Approved returns may incur a 10% restocking fee, deducted from the refund.
Evidence Requirements
All claims must include:
- Clear photos or videos showing the issue
- A description of the problem
- Submission within 7 days of delivery
Subjective complaints (e.g., “I don’t like the look/feel”) are not eligible for refunds.
Need Help?
For support with a return or dispute, please contact us at help@lampandgenie.com. Our team is here to assist you.