Shipping Policy
At Lamp & Genie, we partner with trusted international fulfilment partners to ensure your order is delivered safely and efficiently. Delivery times may vary depending on your location, and the details below outline how your order is processed and shipped.
Free Shipping
Shipping is always free. All orders are sent using our Standard Delivery — Included service, with no additional charges at checkout.
Delivery Times
Estimated Delivery Times
The delivery timeframes listed below apply to global shipping only. Region‑specific delivery estimates shown on individual product pages take priority.
Most orders arrive within the following timeframes, unless specified on the product page:
- UK: 7–15 days
- EU: 7–20 days
- USA: 7–15 days
- UAE & SA: 7–12 days
Delivery times may vary depending on international fulfilment, customs processing, and courier schedules. In rare cases, delivery may take up to 25 days depending on customs and regional postal delays.
Multiple‑Item Orders
If your order contains multiple items, they may be shipped separately and arrive in different parcels.
Where We Ship
We currently ship to the following regions:
- United Kingdom
- United States
- European Union
- United Arab Emirates
- Saudi Arabia
Customs, Duties & Taxes
International orders may be subject to customs fees, import taxes, or local duties. These charges are set by your country’s customs authority and are the responsibility of the customer. They are not included in our product prices.
Order Tracking
Once your order has been dispatched, you will receive a Your Order Has Shipped email containing your tracking number, a direct tracking link, and courier details where available.
Please note that tracking updates may take 48–72 hours to appear after dispatch. This is normal for international shipments.
Delivery Support
If you have any questions about your delivery, you can check your tracking link for the latest updates or contact us at help@lampandgenie.com. Our team is here to help.